Refund Policy - AI Face Swapper

1. Overview

This Refund Policy explains how AI Face Swapper handles refunds, failed payments, duplicate charges, and payment disputes for digital coin purchases. By purchasing coins or using paid features, you agree to this policy together with our Terms of Service and Privacy Policy.

2. Our Products and Delivery

AI Face Swapper provides online AI content-generation tools, including face swap, video face swap, GIF face swap, batch face swap, and related creative services. Paid products are digital coin packs. Coins are delivered electronically to your account after successful payment and can be used to generate content with our AI tools.

Coins are digital credits, are not physical goods, and do not expire unless otherwise stated at checkout.

Coin purchases are one-time payments by default unless a checkout page clearly states otherwise.

3. Payment Methods Covered

This policy applies to supported payment methods, including credit cards, debit cards, Apple Pay, Google Pay, local payment methods, payment wallets, and other payment options offered at checkout.

Approved card, wallet, and local payment refunds are returned to the original payment method whenever technically available.

Cryptocurrency payments are handled separately and are non-refundable as described below.

4. Eligible Refund Situations

We may review and approve a refund request in these situations:

1. You were charged more than once for the same purchase because of a payment or checkout error.

2. Your payment was completed, but the purchased coins were not credited to your account after a reasonable review period.

3. A verified platform issue prevented you from using the paid service and we cannot restore the coins or provide another suitable remedy.

4. A payment was made without authorization and the claim is supported by payment provider records or other reasonable evidence.

5. For eligible non-crypto purchases, if you contact us within 24 hours of purchase and have used less than 10% of the purchased coins, we are happy to review and help process a refund.

5. Failed or Abnormal AI Generations

If a paid generation fails or produces an abnormal result because of a verified service issue, our usual remedy is to return the affected coins or provide coin compensation. Cash refunds for generation results are reviewed only when coin compensation is not reasonable or legally required.

6. Non-Refundable Situations

Refunds are generally not available for:

1. Coins that have already been used successfully, except for eligible 24-hour low-usage refund requests described above.

2. Dissatisfaction with subjective creative results when the service operated normally.

3. Purchases made in violation of our Terms of Service or applicable law.

4. Requests caused by user error, including uploading the wrong file, using unsuitable source material, or closing the page during processing after clear notice.

5. Third-party fees, exchange-rate differences, bank fees, card fees, or blockchain network fees.

6. Cryptocurrency payments, including USDT, Telegram Stars, or other crypto-based checkout methods, because these transactions are final and irreversible.

7. Crypto Payments

Cryptocurrency payments are final and non-refundable. This includes payments made with USDT, Telegram Stars, blockchain-based payment methods, or any other crypto checkout option we may support. Crypto transactions may be irreversible, may involve network fees, and may be affected by exchange-rate changes outside our control.

If a verified service issue affects a crypto purchase, our remedy is limited to restoring missing coins or providing coin compensation where appropriate.

8. How to Request a Refund

To request a refund or coin compensation for an eligible non-crypto payment, contact us at [email protected] within 7 days of the purchase or the issue you are reporting.

Please include your account email, order ID or transaction ID, payment method, purchase date, issue description, screenshots, and generation task details when available.

9. Review Process and Timing

We review refund requests based on account activity, payment provider records, service logs, and the information you provide. Approved refunds are normally returned to the original payment method within 5-10 business days after approval, although the final posting time depends on your bank, card issuer, wallet provider, or local payment provider.

10. Payment Compliance and Merchant Review Information

For payment provider and merchant account review purposes, AI Face Swapper clearly discloses the product type, delivery method, refund conditions, customer support contact, and dispute process on this page.

Business model: AI Face Swapper sells digital coins for online AI content-generation services.

Delivery method: Coins are delivered electronically to the user account after payment confirmation.

Refund channel: Eligible non-crypto refunds are returned to the original payment method through the payment provider when available.

Customer support: Customers can contact [email protected] for payment, refund, delivery, and technical support issues.

11. Chargebacks and Disputes

If you open a chargeback or payment dispute, we may pause access to the disputed coins or related account features while the payment provider reviews the case. Please contact support first so we can try to resolve the issue quickly.

12. Contact Us

If you have questions about this Refund Policy, please contact us at [email protected].